FAQ

Q1. How do I return or exchange an item?

Q2. When will my order ship?

Q3. What are my shipping charges?

Q4. Do you offer expedited shipping?

Q5. When will I see my refund?

Q6. How many pieces of boy's clothing are enough to dress my little guy in style?

Q7. How can I figure out what size is right for my son?

Q8. The boy's clothing item I received is not the color I expected

Q9. The piece of boy's clothing I wish to purchase is marked as being out-of-stock. When will you be getting more of the said item?

Q10. I believe the item I received is defective. What should I do?

Q11. Do you offer gift wrapping? And is there an additional cost to gift wrap an item of clothing for boys? 

Q12. My son is tall and slender. Often pants are too short for him. Do you carry boy's clothing that will fit him?

Q13. I am trying to add an item to my cart and I keep getting a different size than the one I need. Why is that?

Q14. How do you determine which brands to carry?

Q15. Do you offer coupons or have discount codes?

Q16. I have a coupon code yet I keep getting a message that it is invalid.

A4. During the checkout process, you will have the opportunity to expedite your order by selecting either overnight, 2-Day Air or 3-Day Air.

A5. Please allow 1-2 billing cycles for the credit or refund to appear on your statement.

A6. Making a choice on the number of pieces necessary to put together a series of stylish daily boy's outfits is one of those decisions that is dictated by your own personal preference as well as your financial means. Our back-to-school series of posts on The Boy's Store Style Blog shows you how you can create several outfits using eighteen pieces of boy's clothing and accessories.

A7. Whenever possible, we will provide you with links to sizing charts as well as an indication as to how a particular brand runs. If you are still unsure, you are welcome to call or email us with a request to measure a specific item. We would be glad to measure any boy's garment for you.

A8. Every electronic device has a slightly different color variation/setting. We use pure white backgrounds on most of pieces of clothing for boys pictures and try (as much as possible) to use that to set the color of the picture to be displayed on The Boy's Store shopping site.

A9. In general, most clothing pieces for boys (and girls)  are created during a specific fashion season. The brand or manufacturer only sews a limited quantity of each piece. Some items are part of a brand's permanent collection and can be purchased at any time. Permanent collection items will be marked with an estimated availability date.

A10.  Every once in a while, an item will make it through quality control despite having a flaw. If you believe the piece of boy's clothing you received is defective, please email or call us. We will verify your claim and will either replace or refund you for the item in question.

A11.  We do have a variety of gift wrapping paper available. We would be glad to wrap your selection of boy's clothing. We made each gift wrapping option a selectable item to add to your cart. Creating them as an addable SKU, we did need to assign each gift wrap option a nominal cost. Also, you can see a few pictures of items we have gift wrapped in the past, click here to visit that blog post.

A12.  We strive to find boy's clothing items in a variety of fits. Most of the boy's pants and shorts we carry have adjustable waists...

A13.More than likely the particular size you are attempting to order is no longer available and our ordering system is selecting the first available size to add to your cart.

A14.Our choice of brands is based on the quality of the item, the style, ease of care and size availability. Often The Boy's Store's customers send us suggestions

A15.You can find a list of current and past promotions on our coupons & discount page - Right here

A16.All of our coupon codes are case sensitive and need to be entered exactly as displayed. We recommend you cut and paste the coupon to make sure it matches